Microsoft IT Support Specialist Professional Certificate

About Course

Become a Microsoft IT Support Specialist with this comprehensive Professional Certificate program, completely FREE!

This program, offered by Microsoft, equips you with the essential skills to excel in the high-demand field of IT support. You’ll gain valuable knowledge in key areas including:

Networking
Software & Hardware
Data Backup
Cybersecurity
Microsoft 365 Ecosystem
Troubleshooting Diagnostics

Through engaging videos, assessments, and hands-on activities, you’ll build a strong foundation in IT support fundamentals, preparing you for a successful career. This certificate program is ideal for aspiring IT professionals, individuals looking for career transitions, and those seeking to upskill their IT knowledge.

Key Highlights:

Learn from industry experts at Microsoft.
Complete real-world projects to showcase your skills.
Prepare for the Microsoft 365 Fundamentals exam (MS-900).
Gain in-demand skills for a thriving career in IT support.
This program is completely FREE!

This program is available on top online learning platforms like Udemy, Udacity, Coursera, MasterClass, NearPeer, and more! Start your journey towards an exciting career in IT Support today.

Gain skills to succeed in Information technology systems analysis and maintenance.
Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT scenarios.
Demonstrate a holistic understanding of IT support, combining hardware, software, networking, and security concepts in problem-solving.
Learn to adapt diagnostic skills to diverse IT issues within a practical business scenario.

Course Content

01. Introduction to Computers
new topic

A Message from the Professor
0004 002_course-syllabus-introduction-to-computers_instructions.html

00:00
0005 003_how-to-be-successful-in-this-course_instructions.html

00:00
0006 004_skills-measured-exam-ms-900-microsoft-365-fundamentals_instructions.html

00:00
0009 001_threat-landscape-overview.mp4

00:00
0010 002_threat-stats_instructions.html

00:00
0013 003_linked-threats.mp4

00:00
0014 004_exercise-explaining-the-threat-landscape_instructions.html

00:00
0015 005_additional-resources-threat-landscape_instructions.html

00:00
0018 001_what-is-a-computer-and-what-is-inside-it.mp4

00:00
0019 002_hardware-versus-software_instructions.html

00:00
0022 003_how-does-a-computer-operate.mp4

00:00
0023 004_monitors-and-graphics-cards-how-visuals-come-to-life_instructions.html

00:00
0024 005_additional-resources-introduction-to-computing-devices_instructions.html

00:00
0027 001_what-is-an-operating-system-and-what-does-it-do.mp4

00:00
0028 002_types-of-operating-systems_instructions.html

00:00
0031 003_popular-operating-systems.mp4

00:00
0032 004_proprietary-and-open-source-software_instructions.html

00:00
0033 005_types-of-software-system-application-and-utility_instructions.html

00:00
0036 006_module-summary-introduction-to-computers-and-operating-systems.mp4

00:00
0037 007_additional-resources-operating-systems_instructions.html

00:00
0040 001_infrastructure-and-servers.mp4

00:00
0041 002_types-of-servers-storage-and-backups_instructions.html

00:00
0044 003_risk-mitigation-backup-frequency.mp4

00:00
0045 004_additional-resources-servers-storage-and-backup_instructions.html

00:00
0048 001_what-are-computing-environments.mp4

00:00
0049 002_traditional-versus-cloud-computing-environments_instructions.html

00:00
0052 003_security-in-computing-environments.mp4

00:00
0053 004_security-in-computing-environments-in-depth_instructions.html

00:00
0054 005_additional-resources-computing-environments_instructions.html

00:00
0057 001_what-is-maintenance-and-patching.mp4

00:00
0058 002_types-of-maintenance_instructions.html

00:00
0061 003_patch-management-pros-cons-and-challenges.mp4

00:00
0062 004_optimizing-your-computers-performance_instructions.html

00:00
0063 005_vulnerability-management_instructions.html

00:00
0066 006_module-summary-enterprise-systems-and-security.mp4

00:00
0067 007_additional-resources-maintenance-and-patches_instructions.html

00:00
0070 001_what-is-business-software.mp4

00:00
0071 002_common-business-software_instructions.html

00:00
0074 003_a-day-in-the-life-of-a-business-computer.mp4

00:00
0075 004_dealing-with-limitations_instructions.html

00:00
0076 005_cloud-solutions-for-hardware-limitations_instructions.html

00:00
0077 006_computers-under-pressure_instructions.html

00:00
0078 007_additional-resources-business-sofware_instructions.html

00:00
0081 001_how-email-changed-the-world.mp4

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0084 002_email-app-functions.mp4

00:00
0085 003_email-security-functions_instructions.html

00:00
0086 004_additional-resources-email-apps_instructions.html

00:00
0089 001_growing-your-knowledge-on-storage.mp4

00:00
0090 002_data-warehousing-and-data-lakes_instructions.html

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0093 003_processing-data.mp4

00:00
0096 004_machine-learning-and-data.mp4

00:00
0097 005_machine-learning-in-action_instructions.html

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0100 006_artificial-intelligence-and-machine-learning.mp4

00:00
0103 007_module-summary-business-systems-applications.mp4

00:00
0104 008_additional-resources-storage-solutions_instructions.html

00:00
0107 001_course-recap-introduction-to-computing.mp4

00:00
0108 002_about-the-final-project-and-assessment_instructions.html

00:00
0109 003_exercise-designing-a-business-computer-setup_Computer_Requirements_Evaluation_Form.docx

00:00
0113 001_congratulations.mp4

00:00
0114 002_next-steps_instructions.html

00:00
0003 001_course-introduction-introduction-to-computers.mp4

00:00
Section Quiz

02. Introduction to Secure Networking
new topic

0103 007_additional-resources-authentication-and-authorization_instructions.html

00:00
0106 001_common-network-attacks.mp4

00:00
0107 002_network-attacks_instructions.html

00:00
0110 003_network-security.mp4

00:00
0111 004_network-security-best-practices_instructions.html

00:00
0114 005_firewalls.mp4

00:00
0115 006_firewall-types_instructions.html

00:00
0116 007_firewall-rules_instructions.html

00:00
0117 008_firewall-threats-and-network-analysis_instructions.html

00:00
0120 009_security-tools.mp4

00:00
0123 010_module-summary-network-security.mp4

00:00
0124 011_additional-resources-firewalls-and-security-tools_instructions.html

00:00
0128 001_what-is-azure.mp4

00:00
0129 002_what-is-cloud-computing_instructions.html

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0130 003_what-services-are-available-with-azure_instructions.html

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0133 004_business-enterprise-use-case.mp4

00:00
0134 005_azure-technologies_instructions.html

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0135 006_exercise-cloud-transformation_instructions.html

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0136 007_additional-resources-introduction-to-azure_instructions.html

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0139 001_what-is-virtualization.mp4

00:00
0140 002_what-are-virtual-environments-or-machines_instructions.html

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0143 003_azure-virtual-desktop.mp4

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0144 004_virtual-machines-and-containers_instructions.html

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0145 005_get-started-with-figma_instructions.html

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0147 006_exercise-virtual-network-simulation_Virtual_network_simulation_exercise_icons.zip

00:00
0150 007_virtual-world.mp4

00:00
0151 008_additional-resources-virtual-environments_instructions.html

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0154 001_cloud-capabilities.mp4

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0155 002_cloud-capabilities-in-action_instructions.html

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0158 003_machine-learning-services.mp4

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0159 004_types-of-ai_instructions.html

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0162 005_ai-business-uses.mp4

00:00
0163 006_cloud-and-ai_instructions.html

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0164 007_additional-resources-cloud-services_instructions.html

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0167 001_business-benefits-of-xaas.mp4

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0168 002_a-general-overview-of-xaas_instructions.html

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0171 003_what-is-software-as-a-service.mp4

00:00
0172 004_saas-in-action_instructions.html

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0173 005_saas-and-xaas-as-a-comparison_instructions.html

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0174 006_iaas-and-paas-as-a-comparison_instructions.html

00:00
0177 007_module-summary-cloud-computing-and-networking.mp4

00:00
0178 008_additional-resources-x-as-a-service_instructions.html

00:00
0181 001_course-recap-introduction-to-secure-networking.mp4

00:00
0182 002_about-the-final-course-project-and-assessment_instructions.html

00:00
0183 003_exercise-digital-transformation_instructions.html

00:00
0186 001_congratulations.mp4

00:00
0187 002_next-steps_instructions.html

00:00
0004 002_course-syllabus-introduction-to-secure-networking_instructions.html

00:00
0005 003_how-to-be-successful-in-this-course_instructions.html

00:00
0008 001_types-of-networks.mp4

00:00
0009 002_area-networks_instructions.html

00:00
0012 003_topologies.mp4

00:00
0013 004_physical-and-logical-topology_instructions.html

00:00
0014 005_data-transmission_instructions.html

00:00
0015 006_exercise-network-construction_instructions.html

00:00
0016 007_additional-resources-understanding-types-and-topologies_instructions.html

00:00
0021 001_what-is-ip-and-whats-an-ip-address.mp4

00:00
0022 002_whats-the-difference-between-ipv4-and-ipv6_instructions.html

00:00
0023 003_exercise-find-your-ip_instructions.html

00:00
0026 004_using-ip-addresses-on-a-network.mp4

00:00
0027 005_how-does-a-device-get-its-ip-address_instructions.html

00:00
0030 006_module-summary-computer-networking.mp4

00:00
0031 007_additional-resources-ip-addressing_dd379516vws.10

00:00
0035 001_hybrid-networking.mp4

00:00
0036 002_the-internet_instructions.html

00:00
0039 003_introduction-to-cloud-computing.mp4

00:00
0040 004_infrastructure_instructions.html

00:00
0041 005_virtual-private-network-technology_instructions.html

00:00
0042 006_internet-of-things_instructions.html

00:00
0043 007_additional-resources-infrastructure_instructions.html

00:00
0046 001_what-is-the-osi-model.mp4

00:00
0047 002_layered-architecture_instructions.html

00:00
0050 003_tcp-ip.mp4

00:00
0051 004_tcp-ip-versus-osi_instructions.html

00:00
0052 005_exercise-expanding-the-network-layout_instructions.html

00:00
0055 006_additional-resources-network-communication-models_tcpip.htm

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0058 001_what-is-a-port.mp4

00:00
0059 002_protocols_instructions.html

00:00
0062 003_ports-and-protocols.mp4

00:00
0063 004_reserved-and-commonly-allocated-ports_instructions.html

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0065 005_exercise-ports-in-use_instructions.html

00:00
0066 006_additional-resources-protocols-and-ports_instructions.html

00:00
0070 001_dns-and-networking.mp4

00:00
0071 002_dns-attacks_instructions.html

00:00
0072 003_introduction-to-network-traffic-monitoring_instructions.html

00:00
0075 004_health-and-metric-analysis.mp4

00:00
0076 005_network-logs_instructions.html

00:00
0079 006_module-summary-network-devices-and-protocols.mp4

00:00
0080 007_additional-resources-network-traffic-monitoring_instructions.html

00:00
0083 001_client-server-network.mp4

00:00
0084 002_client-server-models_instructions.html

00:00
0085 003_different-types-of-servers_instructions.html

00:00
0088 004_remote-access.mp4

00:00
0089 005_dynamic-host-configuration-protocol-dhcp_instructions.html

00:00
0090 006_additional-resources-network-client-and-server_instructions.html

00:00
0093 001_introduction-to-authentication.mp4

00:00
0094 002_authorization_instructions.html

00:00
0097 003_types-of-authorization.mp4

00:00
0098 004_internet-extranet-and-intranet_instructions.html

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0099 005_authorization-protocols-on-vpns_instructions.html

00:00
0102 006_authentication-versus-authorization.mp4

00:00
Section Quiz

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About Course

What Will You Learn?

Course Content

01. Introduction to Computers new topic

A Message from the Professor

0004 002_course-syllabus-introduction-to-computers_instructions.html

0005 003_how-to-be-successful-in-this-course_instructions.html

0006 004_skills-measured-exam-ms-900-microsoft-365-fundamentals_instructions.html

0009 001_threat-landscape-overview.mp4

0010 002_threat-stats_instructions.html

0013 003_linked-threats.mp4

0014 004_exercise-explaining-the-threat-landscape_instructions.html

0015 005_additional-resources-threat-landscape_instructions.html

0018 001_what-is-a-computer-and-what-is-inside-it.mp4

0019 002_hardware-versus-software_instructions.html

0022 003_how-does-a-computer-operate.mp4

0023 004_monitors-and-graphics-cards-how-visuals-come-to-life_instructions.html

0024 005_additional-resources-introduction-to-computing-devices_instructions.html

0027 001_what-is-an-operating-system-and-what-does-it-do.mp4

0028 002_types-of-operating-systems_instructions.html

0031 003_popular-operating-systems.mp4

0032 004_proprietary-and-open-source-software_instructions.html

0033 005_types-of-software-system-application-and-utility_instructions.html

0036 006_module-summary-introduction-to-computers-and-operating-systems.mp4

0037 007_additional-resources-operating-systems_instructions.html

0040 001_infrastructure-and-servers.mp4

0041 002_types-of-servers-storage-and-backups_instructions.html

0044 003_risk-mitigation-backup-frequency.mp4

0045 004_additional-resources-servers-storage-and-backup_instructions.html

0048 001_what-are-computing-environments.mp4

0049 002_traditional-versus-cloud-computing-environments_instructions.html

0052 003_security-in-computing-environments.mp4

0053 004_security-in-computing-environments-in-depth_instructions.html

0054 005_additional-resources-computing-environments_instructions.html

0057 001_what-is-maintenance-and-patching.mp4

0058 002_types-of-maintenance_instructions.html

0061 003_patch-management-pros-cons-and-challenges.mp4

0062 004_optimizing-your-computers-performance_instructions.html

0063 005_vulnerability-management_instructions.html

0066 006_module-summary-enterprise-systems-and-security.mp4

0067 007_additional-resources-maintenance-and-patches_instructions.html

0070 001_what-is-business-software.mp4

0071 002_common-business-software_instructions.html

0074 003_a-day-in-the-life-of-a-business-computer.mp4

0075 004_dealing-with-limitations_instructions.html

0076 005_cloud-solutions-for-hardware-limitations_instructions.html

0077 006_computers-under-pressure_instructions.html

0078 007_additional-resources-business-sofware_instructions.html

0081 001_how-email-changed-the-world.mp4

0084 002_email-app-functions.mp4

0085 003_email-security-functions_instructions.html

0086 004_additional-resources-email-apps_instructions.html

0089 001_growing-your-knowledge-on-storage.mp4

0090 002_data-warehousing-and-data-lakes_instructions.html

0093 003_processing-data.mp4

0096 004_machine-learning-and-data.mp4

0097 005_machine-learning-in-action_instructions.html

0100 006_artificial-intelligence-and-machine-learning.mp4

0103 007_module-summary-business-systems-applications.mp4

0104 008_additional-resources-storage-solutions_instructions.html

0107 001_course-recap-introduction-to-computing.mp4

0108 002_about-the-final-project-and-assessment_instructions.html

0109 003_exercise-designing-a-business-computer-setup_Computer_Requirements_Evaluation_Form.docx

0113 001_congratulations.mp4

0114 002_next-steps_instructions.html

0003 001_course-introduction-introduction-to-computers.mp4

Section Quiz

02. Introduction to Secure Networking new topic

0103 007_additional-resources-authentication-and-authorization_instructions.html

0106 001_common-network-attacks.mp4

0107 002_network-attacks_instructions.html

0110 003_network-security.mp4

0111 004_network-security-best-practices_instructions.html

0114 005_firewalls.mp4

0115 006_firewall-types_instructions.html

0116 007_firewall-rules_instructions.html

0117 008_firewall-threats-and-network-analysis_instructions.html

0120 009_security-tools.mp4

0123 010_module-summary-network-security.mp4

0124 011_additional-resources-firewalls-and-security-tools_instructions.html

01. Introduction to Computers
new topic

02. Introduction to Secure Networking
new topic